Shipping policy

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Thank you for shopping at Lonkoom. We are committed to delivering your fragrance products safely and efficiently. Please review our shipping policy below.

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1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

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2. Shipping Destinations

We currently ship to:

• United States

• Canada

• United Kingdom

• European Union

• Australia

• Selected international destinations

If your country is not available at checkout, please contact us at {{ support_email }}.

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3. Shipping Rates & Delivery Time

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Please note: delivery times are estimates and may vary due to customs clearance, local carrier delays, or peak seasons.

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4. International Shipping & Customs

For international orders:

• Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

• Lonkoom is not responsible for delays caused by customs processing.

We recommend checking your local customs policies before placing an order.

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5. Fragrance Shipping Notice

Our products contain alcohol-based fragrance ingredients and are shipped in compliance with applicable shipping regulations.

To ensure safe delivery:

• All items are securely packaged

• Ground or compliant air shipping methods are used when required

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6. Lost, Delayed, or Damaged Packages

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the delivery date at {{ support_email }} with your order number and relevant details.

We will work with the carrier to resolve the issue as quickly as possible.

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7. Incorrect Address

Please ensure that your shipping address is accurate at checkout.

Lonkoom is not responsible for:

• Orders delivered to incorrect addresses provided by the customer

• Packages returned due to incomplete or incorrect address information

If a package is returned to us, additional shipping fees may apply for reshipment.

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8. Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email: {{ support_email }}
🌐 Website: {{ store_url }}